Recently, in order to further improve the customer service experience and solve the technical problems of pharmaceutical enterprises in the process of putting the spray filling machine into use, Shanghai Shenggang officially announced the service upgrade and launched free on-site debugging and special training services for spray filling machines for customers across the country. This move aims to provide full process technical support to help customers quickly achieve stable equipment operation, demonstrating the company's "customer-centric" service philosophy.

It is understood that pharmaceutical companies often face problems such as complex on-site debugging and slow operation of operators after purchasing new filling equipment, which affects the rapid production line. Based on this industry pain point, Shanghai Shenggang has precisely optimized its service system, covering key stages of equipment deployment with free services. Among them, the free on-site debugging service is fully managed by a professional technical team. Based on the customer's production workshop layout and existing production line configuration, the entire process of equipment installation and calibration, linkage testing, parameter optimization, etc. is completed to ensure that the equipment meets all performance standards and can directly meet production needs.

The free specialized training service launched synchronously adopts the mode of "theoretical explanation+practical demonstration", covering core contents such as equipment operation norms, daily maintenance skills, and common fault troubleshooting. Technicians will provide hands-on guidance to operators on key operational points based on the specific equipment model and production scenario of the customer, helping them quickly form a professional operation team and reduce equipment maintenance costs.